TICKETING
Q. Can I pay on the gate?
A. We usually have a limited number of tickets available to purchase on the gate. These are strictly limited in quantity, so please get in touch with us before travelling.
Q. I don't have a printer to print my E-Ticket, what can I do?
A. Don't worry, you can show your E-ticket or confirmation email on a smart phone. As long as is can be clearly read (no smashed screens etc.).
Q. Are there any group discounts available?
A. We do not offer group discounts. Pretty much everyone attends in a group, and we think its fair for everyone to pay the lowest price possible, regardless of group size.
Q. Can I reserve a ticket and pay for it when I arrive?
A. No, sorry, we do not do ticket reservations. The only way to guarantee your ticket is to book online.
Q. What is a Fast-Track ticket?
A. By purchasing a Fast-Track ticket you will gain access to the shorter Fast-Track queue line to enter HORRORFEST, and Fast-Track access at each of the checkpoints along the route. The duration of a Fast-Track queue will be dependant on the overall attendance on the night, and although the Fast-Track queue will always be quicker than the main queue, we are unable to specify waiting times for a given night.
​
Q. Can I upgrade to a Fast-Track ticket on the night?
A. You will be able to upgrade your standard tickets to Fast Track tickets at the box office on the night of your visit. The cost for the Fast Track upgrade is £11 per ticket.
​
TIME SLOTS
Q. When is the best time to arrive?
A. You must arrive between the time slot chosen when you booked your tickets. You may arrive any time between your selected time slot. The last admittance to the event will be at 9:20pm.
​
​Please expect queueing to collect your entry tickets and then a queue to enter the first maze, the length of time it takes to enter the first maze depends on how busy we are on the night.
Q. What happens if we get delayed on route and can't make our selected time slot?
A. Please let us know by email or Facebook message if you are running very late. Subject to availability we will endeavour to allow you entry before 9:20pm.
Q. Do we have to leave the event at the end of our time slot?
A. No. The entry slot is only the time you must arrive at the event. After you have completed the mazes you are welcome to stay and enjoy our Horror Bar and food area until they close at around 10:30pm.
​
Q. I have a 'Early Bird' ticket, what is my entry time?
A. With an 'Early Bird' ticket you can enter the event any time between 7pm and 9pm.
​
GENERAL FAQ
Q. If my child is too scared to enter the mazes when we arrive can we get a refund?
A. No. All ticket sales are final and we operate a strict no refunds policy. Only you can know your child’s threshold to being scared if you have any doubts don't book. You have been warned!
Q. Will there be a lot of queueing?
A. Yes. Even if you have pre booked your ticket you will still need to queue to pick up your event ticket at the box office when you arrive. Then queue to enter HORRORFEST and at each checkpoint along the route.
​
Your arrival slot time, is the time you should arrive at the event, not the time you will enter the first maze. Please expect queueing to collect your entry tickets and then a queue to enter the first maze, the length of time it takes to enter the first maze depends on how busy we are on the night.
The first queue leads directly into the opening maze, and to ensure the best possible experience we batch all groups in 30-second intervals. This allows us to maximise the immersive nature of the event and ensures that once guests are through the first maze, the queues for the remaining attractions are usually much smaller as a result.
​
Q. Will the actors touch me inside a maze?
A. The actors will get extremely close to you, so yes, contact can occur.
​
Q. Can I film inside the mazes?
A. No, we do not allow any filming or photography inside the mazes. Please keep your phones secured throughout the experience. You are welcome to take photos and video in the other event areas including the queues and arenas.
​
Q. Do children need to be accompanied at the event?
A. Any persons under the age of the 15 years old must have an adult in their group. The adult is not required to enter the mazes. They can purchase a 'No-Scare' ticket that will enable them entry into the bar/food areas where they can wait for their group.
Q. What is the maximum group size allowed to enter the attraction at one time?
A. The maximum group size is 8 people. If your group consists of more than 8 people, you will be split into smaller groups when entering a maze.
Q. Is it undercover?
A. Yes, the vast majority of the event is undercover. A few exceptions are the queue to get your tickets before entering the event, smoking and toilet areas, the event exit and other small areas.
Q. How long will my visit last?
A. Your visit on a whole will depend on how busy we are on the night and the resulting queue times, but we would roughly estimate around 30 - 45 minutes to complete the HORRORFEST mazes.
Q. Are there any age restrictions on the event?
A. There are no age restrictions however all sections of the mazes are intense, contain gore and have been designed to scare you. Therefore, are aimed at a teenage and adult audience. It is not recommended for under 12's. Under 15's must be accompanied by an adult or guardian.
Q. Is the event suitable for expectant mothers?
A. No. We strongly recommend against expectant mothers attending the event.
Q. What clothing would you recommend?
A. The mazes take place on a field and depending on rain, can become wet and muddy so suitable waterproof footwear is advised. October weather can be quite chilly so wrap up warm!
Q. Are there food and drink available?
A. Yes, there are food and drink outlets on site.
Q. Is there on site parking available and if so how much does it cost?
A. Yes we have a large parking area available and all parking is completely free of charge! PLEASE NOTE: Vehicles and their contents are left entirely at owner or drivers risk. Management do not accept responsibility whatsoever for any loss or damage to vehicles or their contents.
Q. Is the event wheelchair accessible?
A. Unfortunately, due to the inherent nature of the outdoor scare event, the event contains tight hallways and uneven terrain making them unsuitable for wheelchairs. For further information please read our Accessibility & Disability Policy here.
Q. Can we dress up in a Halloween costume to go to the event?
A. You can dress up if you like. We will not allow any full face covering costume/masks to be worn at the event.
Q. Are we allowed to smoke onsite?
A. By law, you will not be able to smoke inside the event, and we have a strict NO SMOKING policy in the queueing areas. Smoking is only permitted in our designated open air smoking area.
Q. Can we purchase or bring our own alcohol?
A. No. Consumption of alcohol is strictly prohibited. Anybody caught with alcohol on site will have the goods confiscated and may be ejected from the park. Alcoholic drinks will be available to purchase from our bar after you have completed all of the attraction.
Q. Is there strobe lighting?
A. Yes, we use strobe lighting, smoke machines, loud sounds, and many other techniques to disorientate you. If you are sensitive to strobe lighting it is not recommended you attend.
Q. Are there restrooms on site?
A. Yes, there are toilet facilities at the pitstop halfway through the route and also at the exit.